Contact Support
The support team is available between the hours of 8:30 AM and 5:00 PM, Central.
For Portal Cases, please include the following information:
• Your company name
• Person to contact
• The email address or phone number that should be used for reply
• Provide a detail account of the issue including the exact wording of any messages that appeared on your screen.
• What you were doing when the problem occurred
• How you have tried to resolve the problem.
• Include full Building, Bank, Tenant or Supplier Names
• Include Batch Numbers if applicable as well as dates.
• If you are uploading a copy of your data, please include this information as well.
• If you need to send a screen shot, you can use the Snipping tool or the print screen method:
1. While the error message is still on the screen, press the CTRL + Print Screen key on your keyboard (usually beside the Scroll Lock key). This will copy the entire screen to the Windows Clipboard.
2. Minimize SPECTRA.
3. Open Microsoft Word and click on the Paste button on the toolbar, and the screen showing the error message will paste into your Word document.
• Write as much detail about exactly what happened immediately before the error message. Leave nothing out, even if you think it is immaterial. We need to know the detail, as sometimes the problem is something as minor as changing a detail in one of the fields.
Cases are typically addressed within 72 business hours. If you need immediate assistance, you should call the support line directly.
